Quality & Awards
Prevista has a robust quality system. Our structures and procedures are designed to establish the capacity to deliver services of the highest quality as an organisation committed to excellence. We believe in continuous improvement and the need to plan, review and evaluate our activities.
Our Customer Charter demonstrates our commitment to continuous improvement and customer service.
Flick through the tabs for more detail of how these Awards & Quality standards benefit our Customers, Systems and Staff.
Customers
Matrix
Recognising Prevista for the quality of information, advice and guidance we provide individuals. The Matrix Standard is set by the Government to ensure we reach a consistently high standard when advising people on learning and work options that Prevista provides. Prevista is one of over 2000 organisations that are recognised by this standard.
Customer First
A broad business standard, Customer First recognises Prevista’s customer centric approach. Measuring Prevista’s performance against key statements, we value our Customer First award as it recognises how we listen to customer needs before we respond and how we use feedback to shape our business. It also links to how we market our products and services and how we ensure our staff are fully trained to support our customer in offering Information, Advice and Guidance.
Ofsted
In 2011 Prevista successfully passed an inspection by Ofsted. Every work based learning provider is routinely inspected by Ofsted. A successful pass recognises Prevista as a safe and robust provider of learning to young people and adults.
OCR
Oxford Cambridge and RSA Examinations (OCR) is a leading UK awarding body, committed to providing qualifications that engage learners of all ages at school, college, in work or through part-time learning programmes to achieve their full potential.
Systems
ISO 9001:2008 – Quality Systems
In order to run both an efficient and consistent approach across the company, Prevista has clear processes on how things should be done. These processes are reviewed regularly and often change based on customer feedback. This standard recognises Prevista for the application of consistent systems including customer liaison, focused leadership, involvement of people, managing performance, supplier relationships and continual development.
ISO 27001:2005 – Information Security
Prevista has robust and well organised procedures around information security throughout the company. This ISO standard recognises Prevista for the coherent and comprehensive nature of information security controls and the approach strategies to manage risks.
Mayors Green Procurement Code
Achieving Silver Status, Prevista is recognised as having excellent procurement and purchasing structures that help to tackle the capital’s waste problem, reducing carbon emissions and contributing to the Mayor of London’s target of cutting the capital’s carbon emissions by 60% by 2025.
Staff
Investors in People – Bronze
Prevista has not only maintained Investors in People status for several years, it is now recognised beyond the traditional core standard as Bronze status. This means that Prevista goes further than most organisations to ensure staff are consistently developed, provided opportunities to shape Prevista’s strategy and held at the centre of everything Prevista does.
